Return Policy: Damaged Items, Returns & Refunds

At The Cozy Chaos Co., we want you to love your purchase. If you experience an issue with your order, please review the guidelines below regarding returns, exchanges, and refunds.

Return Eligibility

Return requests must be submitted within 14 days of delivery.

To qualify for a return, items must:

• Be unused, unworn, and in their original condition.
• Include all original tags, labels, and packaging.
• Be free from signs of wear, damage, or alteration after delivery.

How to Request a Return

To begin the return process, please contact us at stelly321@gmail.com with your order number and reason for the return.

Please note that returns sent without prior approval cannot be accepted.

Damaged, Defective, or Incorrect Orders

We carefully inspect our products before shipment; however, we ask that customers inspect their orders upon arrival.

If you receive:

• A damaged item
• A defective product
• An incorrect item

Please contact us as soon as possible. We may request photos of the issue to help us evaluate the situation. Once reviewed, we will work promptly to provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products
• Holiday-themed merchandise purchased within 30 days of the applicable holiday
• Back-to-School merchandise after August 1
• Clearance, sale, or discounted items
• Gift cards

If you are unsure whether your item qualifies for a return, please reach out before submitting your request.

Exchanges

If you would like a different item, we recommend initiating a return for the original purchase (if eligible) and placing a new order once the return has been approved.

This helps ensure you receive the desired item as quickly as possible.

Refund Policy

Once your return is received and inspected, we will notify you regarding the status of your refund request.

Approved refunds will be issued back to the original payment method used for the purchase. Depending on your financial institution, processing times may vary before the funds appear in your account.

For standard approved returns, the original shipping charges are non-refundable and will be deducted from your refund amount.

Exceptions

Damaged Merchandise

If your item arrives damaged, The Cozy Chaos Co. will cover any applicable return shipping costs. You may choose either a replacement item or a full refund, including the original shipping charges paid.

Order Fulfillment Errors

If you receive the wrong product or the return is necessary due to an error on our part, we will provide a prepaid return solution and issue a full refund, including any original shipping costs.

Questions?

If you have questions about returns, exchanges, or refund eligibility, please contact our team at stelly321@gmail.com. We're happy to help and will do our best to make your experience with The Cozy Chaos Co. a positive one.